Service Policy

Effective Date: 07/22/2023

Service Policy

Our business name is Dollarsmiley LC (sometimes referred to as Dollarsmiley, DollarSmiley, DOLLARSMILEY or dollarsmiley), and our website addresses are https://dollarsmiley.com & https://store.dollarsmiley.com

Dollarsmiley LC is committed to providing a seamless and enjoyable experience for both event service providers and the general public. To ensure a fair and secure platform, we have established the following service policy:

1. Service Listings and Accuracy:

• Event service providers must accurately represent their products and services in their listings, including pricing, availability, and any relevant details. Misleading or false information is strictly prohibited.
• All listings must comply with applicable laws and regulations, ensuring that services offered are legal and safe for users.

2. Communication and Responsiveness:

• Event service providers should respond to inquiries and requests from potential customers in a timely and professional manner.
• Timely communication is crucial to maintain a positive user experience. Providers are encouraged to provide updates promptly to customers about their service availability, changes, or cancellations.

3. Quality of Services:

• We strive to maintain high-quality services on our platform. Event service providers must deliver services that meet or exceed the expectations of their customers.
• Customer feedback and reviews are an essential aspect of our marketplace. Providers should use feedback constructively to improve their services continually.

4. Pricing and Payment:

• Event service providers are responsible for setting their own prices for their services. Pricing should be transparent, and additional charges must be clearly communicated upfront.
• All transactions conducted through our platform should be secure and adhere to industry-standard security measures.

5. Cancellation and Refund Policy:

• Event service providers must clearly state their cancellation and refund policies in their service listings.
• Customers are entitled to refunds according to the provider’s stated policy and applicable laws. See Dollarsmiley and Dollarsmiley store refund policy.

6. Compliance and Professionalism:

• All event service providers must comply with our platform’s terms of service and policies.
• Professional conduct is expected from all providers, including respecting customer preferences, privacy, and data protection.

7. Dispute Resolution:

• In the event of any disputes between event service providers and customers, we encourage open communication and collaboration to reach an amicable resolution.
• Our support team is available to assist in resolving disputes if necessary. Our support team can be reached at support@dollarsmiley.com

8. Prohibited Activities:

• The following activities are strictly prohibited and may result in the termination of a provider’s account:

• • Posting illegal or harmful content.

• • Engaging in fraudulent or deceptive practices.

• • Violating intellectual property rights of others.

• • Any activity that violates our terms of service or local laws.

9. Changes to Service Policy: We may update this Service Policy from time to time to reflect changes in our practices. Users will be notified of significant updates via email or by a prominent notice on our website.

By using dollarsmiley.com and store.dollarsmiley.com, event service providers and customers agree to abide by this service policy. We reserve the right to update this policy as needed to ensure a safe and enjoyable experience for all users. For any questions or concerns regarding this Service Policy, please contact us at support@dollarmsiley.com.Thank you for being a part of our community!